99speedmart Privacy Policy — How We Protect Your Information
This Privacy Policy explains how 99speedmart collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to managing your privacy in a fully transparent and responsible manner, in accordance with applicable data protection laws.
1. Information We Collect from Users
Account & Identity Information
When you register at 99speedmart, we collect basic information such as your full name, email address, phone number, date of birth, and chosen username. This information is required to create and verify your account, and to confirm that you meet the minimum age requirement.
Local Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect payment-related information such as the account holder name, last digits of the bank account number, and transaction details. Full account numbers and card information are not stored directly on our servers.
Device & Browser Information
We automatically collect technical data when you access the platform, including device type, operating system, browser version, IP address, time zone, and screen resolution. This data is used to optimise the mobile experience and identify suspicious access.
Platform Usage Data
We record user activity on the platform, including pages visited, session duration, actions taken, and game preferences. This data helps us understand usage patterns and continuously improve the overall 99speedmart experience.
2. How We Use This Information
99speedmart uses the information collected solely for legitimate purposes necessary to operate our services. The following are the primary purposes for which your data is used:
Account Management & Security
- Creating, verifying, and managing user accounts;
- Verifying user identity and age as required;
- Detecting and preventing fraud, money laundering, and unauthorised access;
- Complying with applicable Malaysian legal and regulatory requirements.
Service Improvement
- Securely processing deposit and withdrawal transactions in RM;
- Sending important notifications related to your account and transactions;
- Analysing usage patterns to improve the platform;
- Providing faster and more effective customer support.
3. Cookies & Tracking Technologies
99speedmart uses cookies and similar technologies to enhance the functionality and user experience of the platform. Cookies are small text files stored on your device when you visit our platform.
Types of Cookies Used
- Essential Cookies: Required for core platform functions such as login, session security, and navigation.
- Performance Cookies: Collecting anonymised data on how users interact with the platform for improvement purposes.
- Preference Cookies: Storing user preferences such as language and display settings to improve your experience.
You can manage your cookie settings through your web browser. However, disabling essential cookies may affect certain features of the 99speedmart platform.
4. Storage & Security of Your Data
The security of your personal data is our highest priority at 99speedmart. We apply industry-standard security measures to protect your information from unauthorised access, disclosure, alteration, or destruction.
The security measures we have in place include:
- SSL/TLS encryption for all data communications between your device and our servers;
- Strict internal access controls to limit who can view user data;
- Continuous security monitoring to detect and respond to threats;
- Regular data backup and recovery procedures to prevent information loss.
Your data is retained on secure servers for as long as your account remains active. Once an account is permanently closed, your personal data will be deleted or anonymised in accordance with our data retention policy, except where longer retention is required by law.
- SSL encryption active
- Internal access controls
- 24/7 Monitoring
- Regular data backups
- Malaysian legal compliance
5. Sharing Information with Third Parties
99speedmart does not sell, rent, or disclose users' personal information to third parties for marketing purposes without your consent. However, there are limited situations where data sharing may be necessary:
Payment Processors
Transaction information is shared with licensed payment processors such as FPX providers and e-wallet services to complete your RM deposits and withdrawals.
Regulatory Authority
We may be required to disclose information to Malaysian authorities pursuant to court orders, legal obligations, or investigations involving fraud and money laundering.
Technical Service Providers
Technical service providers who assist us in operating the platform are bound by strict confidentiality agreements and may only use your data for the specified purposes.
6. Your Rights as a User & How to Contact Us
As a 99speedmart user, you have certain rights regarding the personal information we hold about you. We fully respect and support the exercise of these rights:
- Right to Access: You may request a copy of the personal information we hold about you at any time.
- Right to Rectification: If any of your information is inaccurate or out of date, you have the right to request a correction via your account settings or by contacting customer support.
- Right to Erasure: You may request deletion of your account and personal data, subject to legally mandated retention requirements.
- Right to Object: You may object to the processing of your data for specific purposes by contacting our support team.
- Policy Changes: 99speedmart reserves the right to update this Privacy Policy from time to time. The latest version will always be available on this page.
For any privacy enquiries, data access requests, or complaints, please contact us:
We will respond to privacy enquiries within 7 business days.
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