99speedmart Responsible Gaming — A Guide to Playing Healthy
At 99speedmart, user wellbeing is our priority. This page provides guides, advice, and self-control tools to ensure every Malaysian user can enjoy our platform in a healthy, mindful, and fully responsible way.
- Play for fun, not as a source of income
- Set your limits before you play
- Don't play when you're stressed or feeling down
- Get help when you need it
Our Commitment to Responsible Gaming
99speedmart believes digital entertainment should be enjoyable, not a burden. We are committed to providing a safe, fair gaming environment that supports the well-being of Malaysian users at every level. Responsible gaming isn't just a policy — it's a core value that underpins every decision we make in building this platform.
We recognise that a small number of users may find it challenging to manage their gaming habits. That's why we provide a range of self-control tools, clear information, and access to professional support for anyone who needs help — without any stigma or judgement.
Recognise the Signs of Risky Behaviour
Recognising the early warning signs is the first important step. Go through the list below honestly — if you identify with several of these, it's time to take action.
Early Warning Signs
- Feeling the need to play with increasingly larger amounts of money to get the same level of excitement;
- Feeling restless or irritable when trying to stop or cut back on play time;
- Playing to escape problems or negative feelings;
- Lying to family or friends about the time and money spent;
- Borrowing money or selling belongings to keep playing.
Impact on Daily Life
- Neglecting work, family, or school responsibilities due to gaming;
- Personal relationships being strained by gaming habits;
- Feeling stressed, guilty, or ashamed after a gaming session;
- Frequently attempting to chase losses by continuing to play;
- Financial difficulties directly linked to gaming activity.
How to Set Healthy Time & Budget Limits
Setting limits before you play is a best practice we encourage for all 99speedmart users. A planned approach lets you enjoy the entertainment without negatively affecting your life or finances.
Budget Limit
Set the maximum amount you're comfortable spending on entertainment each day, week, or month — and stick to it. Use only disposable income, not money set aside for daily needs, bills, or savings. Once the limit is reached, stop your session.
Time Limit
Decide how many hours a day is reasonable for play. Use your phone timer as a reminder. Take short breaks every hour and make sure gaming doesn't replace sleep, meals, or quality time with family.
Play-Free Days
Plan at least two or three days each week with no gaming activity at all. This helps prevent dependency and frees up time for other activities that enrich your life.
Self-Control Tools Available
99speedmart provides several self-control tools accessible directly through your account. These tools are designed to help you stay in full control of your gaming activity:
- Deposit Limit: Set a maximum deposit amount over a daily, weekly, or monthly period. Once a limit is set, it takes effect immediately and requires a waiting period before it can be increased.
- Temporary Break: Choose to pause your account for a set period — from 24 hours to several weeks. During this time, you will not be able to access the platform or make any new transactions.
- Self-Exclusion: For more serious cases, users can apply for a long-term self-exclusion. Your account will be suspended indefinitely until you contact support for a reassessment once the designated period has ended.
- History Review: Review your transaction records and gaming activity at any time to assess your own usage patterns.
To access or find out more about these tools, contact the 99speedmart support team at [email protected].
- Deposit Limit
- Daily / Weekly / Monthly (in RM)
- Temporary Break
- 24 hours to 30 days
- Self-Exclusion
- Long-term, upon request
- How to Get in Touch
- [email protected]
Minor Protection
99speedmart has a zero-tolerance policy on underage participation. The minimum age to register and use our platform is 18. We carry out age verification during the registration process and reserve the right to request identity documents at any time.
For parents and guardians, we recommend that you:
- Installing parental control software on shared devices;
- Keep your login credentials secure and do not share them;
- Have open conversations with your children about the risks of online gambling;
- Report to us if you suspect that your account is being accessed by a minor.
Life Balance & Professional Help
Digital entertainment is part of modern life — but it should never become a priority that replaces your relationships, health, or daily responsibilities. We encourage all 99speedmart users to maintain a healthy balance between play time and other aspects of life.
If you or someone you care about needs professional help, please reach out through the appropriate channels. Asking for help is a sign of strength, not weakness. The 99speedmart support team can also help connect you with relevant assistance resources in Malaysia.
Contact our support team at [email protected] or visit FAQ page for more information on available support resources.
Play Smart, Enjoy to the Fullest
99speedmart is always here to support a healthy and enjoyable gaming experience. If you have any questions about self-control or responsible gaming, our team is ready to help.